Pepwave devices accept full-size 2FF sim cards only. If a micro or nano sim has been inserted into your device it will become stuck and must be disassembled and repaired in most cases. This is not covered by the manufacturer's warranty however MobileMustHave.com offers this repair service to our customers as a courtesy.
With you purchase of MobileCare Incompatible Sim Removal Receive the Following:
- UPS Overnight Saver Shipping of your device to MobileMustHave.com repair facility
- Removal of incompatible sim by skilled technician within 24 hours of receipt
- Testing of modem to ensure functionality
- UPS Overnight Saver Shipping of your device returned to the location of your choosing within the continental united states (additional 25 dollar charge for shipping to Hawaii, Alaska and Puerto Rico
- Device Guarantee - If you device is deemed non repairable, pay only $50.00 to cover shipping charges ($100 dollars if you wish for us to overnight the defective device back to you).